Tag: Frontier
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Frontier Communications Suffers Massive Cyberattack Impacting Its Customer Service
If you are a Frontier customer for your internet, you may have noticed some issues if you try to reach out for help. On the 14th of April, Frontier suffered a massive cyberattack that forced the company to shut down a large part of its internal network to prevent attackers from gaining access. This resulted…
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Exclusive: Frontier CEO on How He Killed ’50 Years’ of Time That Would’ve Been Spent on Customer Care Calls
When you ring a customer care service line, you often get sucked into a limbo with unspecified call wait times and annoying hold music. Time has no meaning there, right? One company actually did the math. Internet service provider Frontier Communications Parent calculated the difference between the time spent on customer care calls throughout 2023,…
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Frontier Cable TV Is Facing Pressure To Sell Its Business
Frontier Communications is being urged to begin an immediate review of its business and consider a possible sale, according to a letter from investment firm Jana Partners. The firm, which owns a stake in Frontier, warned the cable company’s shares would continue to lag otherwise. “We wish for the Board to pursue whatever option generates…
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Frontier’s Proposed Settlement Could Compensate Customers For Poor Service
Frontier customers who’ve experienced weeks-long issues with their internet speeds, landline telephone service, as well as the company not showing up for scheduled repairs, could soon be compensated for the inconvenience, according to the Pennsylvania Rocket-Courier. A proposed settlement agreement was filed with the Public Utility Commission by Pennsylvania’s Office of Consumer Advocate and…
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Frontier Cable Now Bundles YouTube TV With Internet
Do you have Frontier cable internet in your area? You can now bundle YouTube TV with it and save up to $15 a month for the first 12 months. For some time now, Frontier has offered a $10 off a month for 12 months discount. In the past, you had to pay YouTube TV directly,…
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Frontier Customers Can Save $10 Per Month on YouTube TV
Frontier and YouTube TV announced a partnership today that will give Frontier Internet customers a discount on the live TV streaming service.Beginning today, Frontier customers can save $10/month on a YouTube TV subscription to stream content on their smart TVs, phones, tablets, computers, and streaming devices. “This partnership with YouTube TV gives our customers the…
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Frontier Internet is Experiencing Outages Across the Country
Customers of Frontier Communications, an internet provider in 26 states, are reporting outages. Hotspots for the outages are Dallas, Las Vegas, Anaheim, Tampa, Orlando, Plano, Los Angeles, Riverside, and Chicago, according to Down Detector. Frontier is aware of the issue and working on a solution, offering responses to customers on Twitter. “We’re working to resolve the…
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Frontier Files for Bankruptcy, Plans to Continue Providing Service Without Interruption
Frontier announced Tuesday that it has filed for Chapter 11 bankruptcy. The company noted that it plans to continue providing service without interruption. In a press release following the filing, Frontier said that, with a restructuring agreement, the company and bondholders have agreed to implement a plan for reducing the company’s debt by over $10…
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Verizon DSL Users Aren’t Eligible for Recent Low-Income Offers
While hundreds of broadband companies and telcos have taken the Federal Communications Commission up on its Keep Americans Connected pledge, several of the deals on offer come with significant restrictions within the fine print. Case in point: Verizon’s offer of temporary free service for low-income households does not extend to the company’s DSL customers, Ars…
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Frontier Moves Toward Restructuring Debt by Entering Interest Payment Grace Period
In January, we reported on Frontier Communications’ struggle to survive with the growth of cord cutting. At that time, reports showed that Frontier was planning to file for bankruptcy this month. Now, Frontier has announced that it will invoke a 60 day grace period to pay its debt, originally due March 16. “We remain actively…