WOW! Internet Cable and Phone services has recommitted to its FCC Pledge to allow customers experiencing hardships to continue using their internet services through the end of June. This is in light of the financial hardships that have come to American’s due to the coronavirus pandemic.
In addition, WOW! leadership is donating significant portions of their paychecks to the company’s Arm-in-Arm (ANA) fund which provides financial support to employees in need of assistance. The company’s leadership has also made significant donations to food banks and other relief efforts during COVID-19.
“The employees, customers and the communities we serve remain our top priority during this uncertain time,” said Teresa Elder, WOW!’s CEO. “Many in our communities rely on WOW!’s services so we’re taking extra care in keeping our employees and customers healthy. In mid-March, we shifted to a work-from-home environment for all who can and we temporarily increased our compensation for employees needed to work directly with customers. We’ve provided PPE, hand sanitizer, additional personal time off and have made additional medical and mental health resources available to employees. We can’t eliminate all the stresses our employees are facing right now but we’re hoping these initiatives will help provide some peace of mind.”
WOW! provides customers contactless installation for new customers who have purchased Whole-Home WiFi product or internet services. For those installations that require home entry, WOW! is committed to reducing the spread of COVID-19 by wearing proper face masks and gloves, as well as using sanitization and social distancing.
“We know our customers are dealing with significant challenges and WOW! is committed to maintaining reliability in our network so our customers can stay connected,” said Henry Hryckiewicz, chief technology officer at WOW!. “The last thing our customers need to worry about now is not being able to access the internet and we are here to ensure that doesn’t happen.”
WOW! provides internet, cable and phone services in select areas throughout Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee.
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