Late last week, many internet providers took the FCC’s pledge to maintain customer service during the coronavirus pandemic. Now, many companies are going beyond the basic guidelines of that agreement, taking additional measures to keep customers connected.
Today, Viasat, a global communications company, announced that it will join others in taking the FCC pledge, along with providing emergency services to medical professionals responding to the crisis and government security monitoring and managing the situation.
As part of the FCC pledge, Viasat has agreed to
- not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
- waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
- open its Wi-Fi hotspots, in conjunction with partners, to any American who needs them.
Mark Dankberg, chairman and CEO of Viasat commented, “We understand this is an extremely unsettling time for many of our customers as the world confronts the threat of COVID-19. Our goal is to help provide internet continuity to all of our customers who count on us to stay connected—whether at home or at work. We are committed to enable our customers to stay informed, productive and connected to friends, family, colleagues and loved ones.”
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