A new study released by J.D. Power titled the 2023 U.S. Wireless Network Quality Performance Study Volume 2 rated mobile carriers on their overall call quality and reliability factors, naming Verizon the best of the bunch.
From January through June of this year, the study evaluated 26,215 wireless customers in six different regions, looking at the quality of recent calls, messages, and data throughout the Mid-Atlantic, North Central, Northeast, Southeast, Southwest, and West regions of the U.S.
J.D. Power took a look not only at wireless mobile devices but tablets and mobile broadband devices as well.
The study found that Verizon customers reported fewer calling and network quality problems compared to all other mobile providers per every 100 connections (PP100).
“The performance of wireless network operators has set expectations high,” said Ian Greenblatt, Managing Director of Technology, Media, and Telecom at J. D. Power. “Today’s wireless customers expect their phones to work perfectly every time. Carriers increasingly fulfill those expectations of network quality and reliability, so call-related problems, dropped calls and bad connections are that much more frustrating to customers, and those problems substantially affect satisfaction.”
As reported by Telecompetitor, Verizon did well over large parts of the U.S. according to a previous J.D. Power customer satisfaction survey conducted earlier this year looking at mobile performance ratings from 35,120 people. Customers were pleased to find smartphone data through Verizon was faster than expected and was reliable for streaming both music and videos with fewer hiccups.