“As an over-the-air TV viewer myself, I know that consumers sometimes need extra help rescanning televisions when broadcast stations add channels or change frequencies. That’s why it’s so important to make both online information and telephone assistance like the consumer help line available to viewers during the ongoing broadcast transition.” Said incentive Auction Task Force Chair Jean Kiddoo.
If you need help with rescanning your antenna you can get ahold of the call center by dialing 1-888-CALLFCC (1-888-225-5322) and pressing “6” to speak to a help desk representative. The call center is staffed from 8:00 a.m. to 1:00 a.m. Eastern time, seven days a week, to enable consumers throughout the country to obtain assistance during evening and weekend hours.
Why are OTA TV stations moving to new numbers? Here is how the FCC describes what is happening:
Many over-the-air TV channels across the United States have changed and will be changing frequencies to open up airwaves for new high-speed 5G and other wireless services. The actual channel numbers on consumers’ TVs will not change, but a change in frequency impacts how a channel is received over the air by a TV receiver. If consumers watch free over-the-air television with an antenna, they will need to rescan their TV set each time a local station moves to a new frequency to be sure that the TV recognizes the new frequency when consumers tune in to that channel. TV stations will make on-air announcements at least 30 days in advance of making the change. Viewers who subscribe to cable or satellite services do not need to take any action to continue receiving local channels.
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