The Death of The Home Phone? AT&T Lost 356,000 Home Phone Customers In Just 3 Months





Today, AT&T reported results for the third quarter 2023 and announced that in just three months, it lost 365,00 home phone customers from both voice internet protocol services and its traditional phone service. AT&T also lost 28,000 DSL customers as it transitions away to fiber and 5G home internet.

This all comes as AT&T plans to shutter around half its copper network by 2025, offering customers voice over internet protocols (VOIP), or phone over the internet, as an alternative. AT&T customers can keep their DSL for now, but the company is starting to push alternatives to get them to switch, including its new 5G home internet service called AT&T Internet Air.

Providers like AT&T want to shut down their older copper networks so they can focus on fiber and 5G, which offer higher speeds and are cheaper to operate. This move will help telecom companies save money by running on a more efficient network. Consumers, meanwhile, stand to benefit from better access to faster internet service, with the increased fiber infrastructure also potentially helping with 5G cellular coverage.

During the third quarter AT&T added 296,000 fiber customers and added 468,000 post-paid wireless phone adds.

“Our investments in best-in-class 5G and fiber connectivity are fueling our growth engine. We’re gaining profitable customer relationships and becoming more efficient. This is powering our strong business performance and gives us the confidence to raise our full-year free cash flow guidance,” said AT&T CEO John Stankey. “We are pleased that customers are choosing AT&T and staying with us over the long run as we connect and simplify their digital world.”

Slowly Americans are not just canceling cable TV but also their home phone as they switch to cheaper options or rely solely on their cellphones.

Correction: We have updated the story with the proper number of home phone customers that canceled in the 3rd quarter of 2023.

Disclaimer: To address the growing use of ad blockers we now use affiliate links to sites like, streaming services, and others. Affiliate links help sites like Cord Cutters News, stay open. Affiliate links cost you nothing but help me support my family. We do not allow paid reviews on this site. As an Amazon Associate I earn from qualifying purchases.

Subscribe to Our Newsletter

* indicates required

Please select all the ways you would like to hear from :

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.