Tag: Consumer Reports

  • High Costs and Poor Customer Service Are Top Cable Complaints, Survey Shows

    High Costs and Poor Customer Service Are Top Cable Complaints, Survey Shows

    Recently, Consumer Reports shared the results of a survey they conducted among their members, giving insight into those individuals’ opinions on pay TV services. Cost, including unexpected fees and post-promotional pricing increases, along with poor customer service were two areas that respondents named as causes for dissatisfaction. While those surveyed showed frustration with pay TV…

  • Our Rebuttal to Consumer Reports’ Anti-Cord Cutting Story

    Our Rebuttal to Consumer Reports’ Anti-Cord Cutting Story

    This week, Consumer Reports published a story on their website and in the September 2019 Consumer Reports magazine called “The Cord-Cutting Decision Is Tougher These Days. Here’s What You Need to Know” by James K. Willcox. This story used many of the same attacks that the March 2019 cord cutting story used, but they made…

  • Our Rebuttal to Consumer Reports’ Anti-Cord Cutting Story

    Our Rebuttal to Consumer Reports’ Anti-Cord Cutting Story

    Last week, Consumer Reports ran a story promoting the idea that cable TV is a better deal than cord cutting now that DIRECTV NOW prices went up. The story promoted Dan Rayburn, the principal analyst at the media research firm Frost & Sullivan. According to Rayburn, “If you’re paying $140 a month for a triple-play…