The big change with the new Tablo DVR subscription for new subscribers will only be good on one DVR. In the past, you could have one Tablo DVR subscription managing multiple Tablo DVRs. Now you will need a subscription for each DVR you own. The good news is if you had a Tablo DVR subscription on or before March 7th, 2019 you will be grandfathered on the old Tablo DVR plan.
In a statement on their website the CEO of Nuvyyo said:
Hi Everyone –
Yesterday, for the first time since we launched Tablo, we announced a change to the structure of our optional TV Guide Data Subscription 17.
This change was not made with the intention of extracting additional revenue from our valued customers, but to enable per-device subscriptions for optional add-on features like Cloud DVR.
What we should have done is grandfather all existing customers and honor the promise we made when you purchased your subscription, allowing you to add multiple DVRs on a single subscription.
But we didn’t. And that was a mistake.
We hear you loud and clear, and we want to make it right.
That’s why I’ve made the decision to honor the original promise we made to our customers with an active subscription created prior to March 7, 2019.
Like before, these customers can continue to add multiple new DVR units to their active subscriptions at no additional cost.
Unfortunately, we can’t enable this in the self-serve account management portal, but any customers wishing to add a net new Tablo DVR to their grandfathered active subscription can contact support 5with their newest Tablo’s serial number so we can add it for them.
All Tablo customers can continue to swap the Tablo DVR to which their Tablo subscription account is connected via the account management portal at account.tablotv.com 5.
We have been so fortunate to enjoy the support of such an amazing community of cord cutters since we launched the first Tablo DVR over five years ago.
We hope that you continue to proudly support us despite this misstep and look forward to bringing you new features and firmware updates that will increase your enjoyment of the investment you’ve already made in us.
And as always, we are listening. We value your feedback because it makes our company, and our product better.
CEO, Nuvyyo Inc.
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