T-Mobile customers were struggling to make phone calls and send SMS text messages today. The mobile carrier said it has since resolved the problem.
“We resolved an issue that caused some customers to experience intermittent issues with texting and calling for a short period overnight. This was related to planned work on our network. We apologize for any inconvenience,” a T-Mobile spokesperson told Cord Cutters News via email.
The partial outage resulted in failed sent messages, despite the messages appearing to reach the intended recipient. Some users on Reddit reported the opposite — sending messages, but unable to receive them.
Customers also reported trouble making phone calls and T-Mobile’s 611 customer support number was also down, according to the report.
The issues, which seemed to have started around 6:30 a.m., were also reported on Down Detector, and spotted earlier by The Mobile Report.
This comes as T-Mobile has been making major changes recently, including delaying the shutdown of its 2G service, which was scheduled to retire on April 2. The company hasn’t released a new shutdown date yet, but this serves as a reminder to anyone who still uses 2G to upgrade before the network shuts down completely.
T-Mobile updated its Network Evolution page to say that while the 2G network is still operating, some customers may lose coverage before others.
“While we have not yet established an exact date, we will notify you in advance when we plan to retire T-Mobile’s older 2G network. Please be aware that as we work towards this retirement, capacity and coverage of the T-Mobile 2G network will change as some 2G sites will come down prior to the full network retirement,” the carrier said on the page.
T-Mobile needs to shut down the network because it plans to take the radio airwaves devoted to 2G and repurpose them for 5G. Because spectrum is such a limited resource, carriers are always looking for more to enhance the capabilities of their latest networks.
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This article has been updated to reflect T-Mobile’s statement that the issue has been resolved.