Senator McCaskill To Examine Cable, Satellite TV Complaints




Senator McCaskill announced today that she will be looking into complaints about cable TV companies.  Cable TV Companies frequently rank the worst in a survey of customer satisfaction in America. McCaskill as chairman of the Senate panel on Consumer Protection is laying the groundwork for a new federal law aimed at bringing transparency and fairness to cable, satellite, and other pay-TV billing practices. She is starting by soliciting personal stories and tips from Missouri consumers.

McCaskill is asking anyone who was a cable subscriber past or present who believes they have experienced deceptive, or confusing billing practices by a cable, satellite, or other pay-TV company to contact her by using the “Submit Your Scam” web tool here to tell their story.

The billing practices of cable, satellite, and other pay-TV services rank among the fastest-growing consumer complaints to the Federal Trade Commission. McCaskill cited some examples of common consumer complaints, including:

• Confusing updates to channel line-ups, broadband Internet speeds, or pricing that are not clearly explained to consumers
• Overbilling or ongoing charges that consumers should not be paying
• Excessive (or erroneous) equipment rental fees
• Early termination and/or change of service fees

“Consumers in every corner of the country share common experiences about fending for themselves against confusing, deceptive billing practices by cable, satellite and other pay-TV companies—and I want to hear their stories,” said Senator McCaskill.

McCaskill, is a former Missouri prosecutor. McCaskill held a Senate hearing earlier this year to challenge representatives of the cable and satellite industry on their billing practices.

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