A recent American Customer Satisfaction Index (ACSI) survey covering 22,061 randomly selected customers suggests people aren’t really digging their internet providers. U.S. broadband customers rated their services last compared to others, with IPS increasing its overall customer satisfaction ratings.
The survey spanned from April 2022 through March of this year and not a single company was rated very high by customers. AT&T came out on top with the most satisfied fiber ISP category, scoring 80 out of 100. Following AT&T is CenturyLink Fiber (78), Google Fiber (76), Verizon Fios (75), and Frontier Fiber (74). Coming in last place for customer satisfaction is Comcast Fiber, scoring only 73 out of 100 on the ACSI survey.
T-Mobile was the leading home broadband internet provider in the non-fiber fixed wireless access category, though much like the fiber ISP category customers weren’t thrilled with the top companies’ services. T-Mobile’s customer satisfaction ranked 73 out of 100, the same as the lowest-ranked fiber ISP provider.
AT&T Internet ranked second on the non-fiber internet list, scoring 72 out of 100, followed by Sparklight (71), Kinetic (70), Xfinity (68), Xtream (65), Cox (64), Spectrum (64), CenturyLink (62), and Frontier Communications (61).
The worst ranked was Optimum at 58 percent, which isn’t shocking considering how many civil lawsuits the company has accumulated over shady pricing schemes in recent years.
Sources report overall customer satisfaction of ISPs when compared to other industries outperformed “only gas stations”, growing a mere 6 percent to a rating of 68. That’s lower than television subscription services (69) and the United States Post Office, which scored 70 in overall customer satisfaction.
Which would you rank higher – your internet provider or your local gas station? Leave us a comment and let us know what you think of your internet provider’s service. Would you switch or carry on with the same provider?