New York’s AG is Suing TWC & Charter Over Slow Internet Speeds




Telephone Terminals in Disarray on Phone Pole

Telephone Terminals in Disarray on Phone PoleIt has long been expected that internet service providers are not offering the speeds they advertise. Yet we have never had proof to back up these claims. So back in 2011, the FCC began recruiting volunteers, giving them custom-firmware embedded routers tracked by a company named SamKnows. This real-word network performance data helped inform FCC policy, and the agency began naming ISPs that failed to deliver advertised speeds during peak usage periods.

Now the New York Attorney General’s lawsuit against Charter for substandard speeds filed noted that ultimately Time Warner Cable and Charter’s data collection showed that users on the company’s 100 Mbps plan in New York City received less than 80% of the advertised speed; subscribers on the 200 Mbps plan received less than 60% of the advertised speed, and subscribers on the 300 Mbps plan generally received 38% to 74% of the bandwidth promised.

The AG’s report is quick to note (on page 23) that the average peak hour packet loss for traffic carried by Cogent to Spectrum-TWC subscribers from 2014 through 2015 was far higher than the packet loss experienced by subscribers to another major New York-area cable ISP that maintained sufficient port capacity with Cogent (likely Cablevision, see graphic, above left).

“Spectrum-TWC knew that during the pendency of its dispute with Cogent, Spectrum-TWC’s subscribers were not getting reliable access to online content, and were experiencing packet loss and high latencies,” the AG’s complaint concludes. “Despite its knowledge that it was not delivering the Internet services it had promised to its subscribers, Spectrum-TWC failed to take any steps to invest in additional port capacity for its network for much of the Relevant Period.”

It will be interesting to see how successful this lawsuit is as all ISP contracts often include wording that acknowledges speeds will very and often be slower.

Source: DSLReports

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