Netflix is the Most Trouble-Free Service, Survey Shows




When it comes to streaming, it’s tough to beat the king. Netflix claimed another victory this week when J.D. Power declared them the most trouble-free streaming service. 

In a study conducted in late April 2020 (the TMT Insight COVID-19 Pulse Report), the data analytics company perhaps best known for its automobile awards asked U.S. consumers about their experience with various streaming services. And while things were mostly error-free across the board, there was a clear winner. 

Out of every hour streamed, Netflix users say they just have .07 technical problems (or one problem for every 14 hours streamed). Amazon Prime and Hulu both claimed the second spot with .11 errors per hour (one problem every 9 hours), Disney+ claimed fourth place with .12 errors per hour (a problem every 8 hours) and YouTube TV claimed fifth with .17 per hour (one problem about every six hours). 

Netflix also emerged as the winner when people were asked what service they would keep if they could only choose one. 55% picked Netflix with about 18% keeping Amazon Prime, 14% Hulu, and Disney+ 5%. Other services made up the remaining. 

It’s not clear what other services were a part of this study as J.D. Power simply lumped everyone else into an “all others” category. 

In a streaming world where it seems there’s a new service on the scene every week, reliability certainly matters. And if any other services ever want to challenge Netflix, they’d best keep their errors to a minimum.

Did you know we have a YouTube Channel? Every week we have a live Cord Cutting Q&A, and weekly Cord Cutting recap shows exclusively on our YouTube Channel!

Please follow us on Facebook and Twitter for more news, tips, and reviews. Need cord cutting tech support? Join our Cord Cutting Tech Support Facebook Group for help.

Disclaimer: To address the growing use of ad blockers we now use affiliate links to sites like, streaming services, and others. Affiliate links help sites like Cord Cutters News, stay open. Affiliate links cost you nothing but help me support my family. We do not allow paid reviews on this site. As an Amazon Associate I earn from qualifying purchases.

Subscribe to Our Newsletter

* indicates required

Please select all the ways you would like to hear from :

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.