This afternoon DIRECTV mass emailed a massive number of DIRECTV customers to inform them that their legacy access to Max, formerly HBO Max was ending. According to the email, this is because the users made a change to their AT&T Wireless or Broadband Accounts that are resulting in them losing access to the accounts.
As best we can tell this seems to be a glitch. All the readers who reached out to Cord Cutters News say that they made no changes or that they didn’t even have an AT&T account for Wireless or broadband.
When HBO Max launched, AT&T included it for free to sell wireless, home internet, and DIRECTV STREAM. If you signed up for any of these, you would get free HBO Max. With the change over to Max AT&T has continued to offer this benefit to customers who already had it as long as they stay on their current plans even though AT&T no longer owns Max.
Now though customers are being informed that effective today, these benefits are coming to an end making many customers wonder what is happening. As best we can tell customers still have access to Max suggesting this is just a glitch.
Here is a copy of the email:
Cord Cutters News has reached out to DIRECTV for comment and will update this story once we know more.