Earlier this week we learned that T-Mobile plans to start moving grandfathered customers on old plans to new plans unless they opt out. That’s according to a series of leaked documents that popped up on Reddit, and were confirmed by The Mobile Report and Cord Cutters News. A T-Mobile spokeswoman confirmed that “a small number of customers” will be begin to get notifications on October 17, but didn’t specify how many are affected.
According to leaked documents, the carrier will begin to migrate customers on older Magenta, One, Magenta 55+, Simple Choice/Select Choice and Simple Choice Business plans onto Magenta, Essentials Select, Go5G, Go5G 55, and Business Unlimited Advanced. This move could cost some customers $10 a month.
The good news is you can opt out of these price hikes and plan changes but you need to ask T-Mobile not to move you or to move you back to the original plan.
Here is how you can opt out of this migration to more expensive plans:
First, you can call T-Mobile at 1-800-937-8997 to chat with a customer service rep.
Second, you can use the chat feature in your T-Mobile app or on the T-Mobile website.
The website The Mobile Report which first confirmed this says they recommend you wait until after the notifications start going out on October 17, 2023.
T-Mobile has a large bulk of customers on older, much cheaper plans introduced when John Legere was CEO and had just kicked off the “un-carrier” campaign. Back then, T-Mobile was a scrappier fourth-place carrier, and needed aggressive offers to win back customers. Past offers included two free lines, or multiple lines at a deeply discounted price.
While T-Mobile has done a lot to try to get sway those subscribers to new plans, such as restricting its best iPhone trade-in offers to people willing to pay for its pricier plans, many have stubbornly stuck to their plans because of the significant savings.
T-Mobile executives, past and present, have privately said they would prefer to move those customers on to its newer plans.
Roger Cheng contributed to this story.