It looks like DIRECTV NOW is trying to find out what is causing excessive buffering for some users.
To try to resolve these issues of why some DIRECTV NOW subscribers see buffering far more often than they should DIRECTV NOW has started to reach out to affected users.
This morning emails went out to DIRECTV NOW subscribers. The email asks to set up a phone call to talk about network setup, device usage, and more details about the buffering.
If you are one of the selected DIRECTV NOW subscribers you should have received an email from DIRECTVNOW Help. In the email it says it may continue to reach out to you for 14 days in an effort to better understand what is happening.
Unlike other studies, AT&T is not asking for anyone to come to its offices. It is just asking people who are willing to talk on the phone with the team behind DIRECTV NOW in an effort to better understand what is happening with buffering.
There are many factors that go into buffering and often your home network is a big part of what may be causing it; however, the service also can contribute to buffering. If you want to learn about ways to reduce buffering check out our tips HERE.
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