Have you ever struggled to get help from a website’s official help page? Good news for DIRECTV and DIRECTV STREAM customers: There is now a new place to get your problem fixed. Today, DIRECTV officially launched a community on Reddit to offer customer service support.
Just make sure to read the rules and never post any personal information like credit card numbers or account numbers in a public place. You can describe your problem and wait for DIRECTV to get back to you.
This is one more option to get customer service when you run into problems are are jammed up elsewhere.
Here is how DIRECTV describes this new community:
Welcome to the r/DIRECTVHelpOfficial community moderated by DIRECTV, LLC. (“DIRECTV”, “we”, “our” and “us”). DIRECTV provides this r/DIRECTVHelpOfficial community as a courtesy to its users and customers, to help them exchange ideas, tips, information, and techniques related to our products and services. The r/DIRECTVHelpOfficial community is here for the benefit of all visitors. These usage rules apply to your use of r/DIRECTVHelpOfficial community made available on reddit.com. The term “you” or “your” includes any of your subsidiaries, affiliates, employees and parent or legal guardian. Like any online community, the r/DIRECTVHelpOfficial community is most valuable when everyone obeys certain basic guidelines and rules for online behavior. These rules are presented here to highlight what is expected of you and what you can expect from other participants when using the r/DIRECTVHelpOfficial community By accessing, registering and using the r/DIRECTVHelpOfficial community you agree to follow these rules and the Reddit Content Policy (https://www.redditinc.com/policies/content-policy)
We are Here to Help
- If you are new to the r/DIRECTVHelpOfficial community and are unsure about anything, the moderators, administrators, and other participants are always happy to help. The r/DIRECTVHelpOfficial community are monitored by “Moderators”, “Community Managers” and “Community Specialists”, who are identified by the role displayed next to their signature. Please be respectful and follow the direction given by any of them. Your “Moderators”, “Community Managers”, and “Community Specialists” are happy to help with forum issues or feedback about DIRECTV products and services. The Community Managers, Community
- Most people are happy to assist others within the r/DIRECTVHelpOfficial Community. Please remember that their advice is theirs only and that you are responsible for deciding whether to follow it. If the advice given by a user sounds wrong to you, do not follow it. Use common sense when providing or receiving assistance from other r/DIRECTVHelpOfficial Community participants. Never post personally identifiable information on the r/DIRECTVHelpOfficial Community. This includes your personal information as well as anyone else’s personal information. Personally identifiable information includes but is not limited to – name, physical and/or email address, age, phone number or credit card information. Furthermore, if any user asks you for personal information e.g., an account number, address, password, or credit card number, do not provide it. Lastly, use common sense. Evaluate for yourself whether the advice provided, or the request made makes sense to you.