Have you ever heard your internet go out for a long period of time? It happened to me just this week when I woke up and found my internet was offline. If you are working from home like I am, it’s no fun at all. Even if you don’t work from home, we count on the internet for everyday activities that it has become a necessity for many.
Now Comcast is making it easier to get credits when your internet is offline. Recently Comcast added the ability to ask for an outage credit right from your account page. No longer do you need to call Comcast and wait on hold to talk to an agent for a credit. Now it is automatically applied just by clicking the request a credit button.
This option has been in testing for some time now but is now widely available, as best we can tell, in all markets.
Well this may not be a perfect option as you still need to request the credit it is a far better experience than what was once offered.
2022 was not kind to cable TV companies as Comcast and Spectrum lost a combined 2.6 million TV customers in 2022. Now in 2023 that number is growing as Spectrum has already doubled it losses in the 1st quarter of 2023 vs that same period in 2022.
In Comcast’s Q1 of 2023 earnings report released this week, Comcast reported it lost 614,000 video customer losses. That works out to be 6,800 subscribers Every Day.
Comcast saw traditional pay TV customers leave at a far faster rate in in the 1st quarter of 2023 vs the 4th quarter of 2023 when they lost 440,000 video customers. To help offset these losses, Comcast also reported adding 355,000 wireless customers.
Now it seems that Comcast wants to be able to keep customers happy with easier-to-get credits.