Comcast Lost 311,000 TV Customers & 139,000 Internet Customers In The 4th Quarter of 2024 As Cord Cutting & Cord Cutting 2.0 Grow


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Comcast Cable Truck

Comcast Corporation, the nation’s largest cable and internet provider, released its financial results for the fourth quarter of 2024, highlighting both successes and challenges.

With this, Comcast lost 311,000 TV customers and 139,000 internet customers during the 4th quarter of 2024. This comes from both cord-cutting on TV services and cord-cutting 2.0 growing with Americans canceling home internet services.

Key Financial Highlights

  • Record Revenue and EBITDA: Comcast achieved record revenue and EBITDA, driven by strong performances across its various business segments.
  • Increased Connectivity Revenue: The company saw a 5% increase in connectivity revenue, demonstrating its resilience in a competitive market.
  • Mobile Growth: Comcast added 1.2 million mobile lines, further expanding its customer base.
  • Business Services Growth: Revenue from Business Services also increased by 5%.

Mixed Customer Trends

  • Loss of TV Subscribers: Comcast lost 311,000 TV subscribers in the fourth quarter, continuing a trend of declining viewership.
  • Broadband Losses: The company also lost 139,000 broadband subscribers, despite overall growth in connectivity revenue.
  • Wireless Gains: Comcast added 307,000 wireless subscribers, demonstrating the growing popularity of its mobile offerings.

Other Highlights

  • Strong Studio Performance: Comcast’s film studio division ranked #2 in worldwide box office.
  • Peacock Growth: Peacock, Comcast’s streaming platform, delivered 46% revenue growth.
  • Dividend Increase: The company announced a 6.5% dividend increase, its 17th consecutive year of increases.

Challenges and Opportunities

The loss of TV and broadband subscribers highlights the ongoing challenges facing traditional cable companies. As consumers increasingly shift towards streaming services and fiber internet, Comcast will need to adapt its offerings to remain competitive.

However, the company’s continued growth in other areas, such as mobile and business services, demonstrates its ability to capitalize on emerging trends. The success of Peacock also bodes well for the future of streaming, which could provide a new revenue stream for Comcast.

Overall, Comcast’s fourth-quarter results were mixed. While the company achieved record financial performance and continued to grow in some areas, it also faced challenges in retaining subscribers to its traditional TV and internet services. The company’s ability to navigate this evolving media landscape will be crucial for its future success.

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