Comcast Agrees to Repay Customers After Charging Hidden Fees in Massachusetts


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BillsToday it was announced that Comcast and the Attorney General of Massachusetts Maura Healey have agreed to repay Comcast customers affected by hidden fees in Massachusetts. “Comcast stuck too many Massachusetts customers with lengthy, expensive contracts that left many in debt and others with damaged credit,” AG Healey Maura said.

According to the AG Comcast would advertise a $99 lock-in rate “but did not adequately disclose equipment costs and mandatory monthly fees” that would add to monthly bills, and “failed to adequately disclose that the fees could increase while the customer was locked into the long-term contract,” the AG Maura Healey investigation found. The report went on to say that Comcast’s bills ended up being 40 percent higher than the advertised price.

According to the deal, Comcast must repay all Massachusetts customers “who paid early termination fees after downgrading their service or being involuntarily disconnected by Comcast between January 2015 and March 2016.” Comcast will also forgive outstanding debts for unpaid early termination fees and related late fees. Comcast must also improve the disclosures to customers before they sign a long-term contract.

Source: Ars Technica

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