Comcast Agrees to Repay Customers After Charging Hidden Fees in Massachusetts






BillsToday it was announced that Comcast and the Attorney General of Massachusetts Maura Healey have agreed to repay Comcast customers affected by hidden fees in Massachusetts. “Comcast stuck too many Massachusetts customers with lengthy, expensive contracts that left many in debt and others with damaged credit,” AG Healey Maura said.

According to the AG Comcast would advertise a $99 lock-in rate “but did not adequately disclose equipment costs and mandatory monthly fees” that would add to monthly bills, and “failed to adequately disclose that the fees could increase while the customer was locked into the long-term contract,” the AG Maura Healey investigation found. The report went on to say that Comcast’s bills ended up being 40 percent higher than the advertised price.

According to the deal, Comcast must repay all Massachusetts customers “who paid early termination fees after downgrading their service or being involuntarily disconnected by Comcast between January 2015 and March 2016.” Comcast will also forgive outstanding debts for unpaid early termination fees and related late fees. Comcast must also improve the disclosures to customers before they sign a long-term contract.

Source: Ars Technica

Did you know we have a YouTube Channel? Every week we have a live Cord Cutting Q&A, and weekly Cord Cutting recap shows exclusively on our YouTube Channel!

Please follow us on Facebook and Twitter for more news, tips, and reviews. Need cord cutting tech support? Join our Cord Cutting Tech Support Facebook Group for help.

Disclaimer: To address the growing use of ad blockers we now use affiliate links to sites like, streaming services, and others. Affiliate links help sites like Cord Cutters News, stay open. Affiliate links cost you nothing but help me support my family. We do not allow paid reviews on this site. As an Amazon Associate I earn from qualifying purchases.

Subscribe to Our Newsletter

* indicates required

Please select all the ways you would like to hear from :

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.