Charter Communications said it would providing credit to all subscribers affected by the Disney blackout, regardless of whether they called into customer service.
When the blackout initially hit 12 days ago, Charter began offering $15 in service credits for the lost channels, which included ESPN, FX, The Disney Channel and more. But in order to get the credits, you needed to call its customer service line. But now that the companies have a struck a deal to bring some of the channels back, Charter said it would offer a prorated credit to all eligible customers who hadn’t already received it.
The two sides came to an agreement ahead of the broadcast of “Monday Night Football,” with Charter agreeing to pay higher rates for ESPN and other key cable channels, and offering Disney+ and ESPN+ to select customers for free based on their plan. Disney, meanwhile, agreed to drop eight channels from its lineup.
The disagreement led to a blackout of ESPN at a time when college sports and the NFL were just getting underway, and the US Open just wrapped up with the men’s championship. It prompted a group of Florida customers to file a proposed class-action lawsuit seeking credits from Spectrum.