It seems Charter is having some growing pains as it absorbs Bright House Networks.
Charter mistakenly charged customers it acquired from its purchase of Bright House Network a $10 “Wi-Fi Activation Fee” that it should not have and is now facing a lawsuit.
“Some former Bright House Networks Internet customers were inadvertently charged the Wi-Fi Activation fee when they transitioned to a Charter Spectrum package, due to a billing-code error,” according to Charter. “We apologized for the inconvenience and are proactively and automatically crediting any customer who was incorrectly charged and are communicating that to those customers on an upcoming statement.”
Sharon Memmer has filed a complaint in the Sixth Judicial Circuit of Florida and is seeking class-action status for all customers who were charged the fee.
It seems the frustration with Charter goes beyond just this fee. “The erroneous Wi-Fi activation fees are just one of numerous widespread complaints involving billing by Spectrum customers,” according to the Tampa Bay Times. “Many former Bright House customers have complained that the company is breaking a promise not to raise their rates by falsely claiming their ‘promotional plans’ are expiring. A majority of former Bright House customers, Spectrum says, were under such plans, even in cases in which customers had received Bright House service for a decade or more.”
Additionally, “numerous snowbirds” who disconnect their service for part of the year while they live up north “complain that Spectrum turned on their service without authorization and then started billing them,” the article said.
This is a good moment to always remember to look closely at your bills. You never know when you will find a error that could cost you money.
Source: Tampa Bay Times
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