If you are a CenturyLink customer, you may have recently received a card in the mail from CenturyLink. This card describes its plans to sell your “Customer Proprietary Network Information” (CPNI). This information describes the “types of services and features you use, the way (CenturyLink) provides these services to you, as well as calling and billing records.”
CenturyLink says it will only share this information among the CenturyLink family of companies. It says this will help you “to keep up with the latest technology offerings and enhance or improve the way you communicate with your family, friends and business associates.”
It is important to know that CenturyLink says only companies that sell CenturyLink services, including its agents and authorized sales representatives, will use this information.
The good news is you have a way to opt out of having your personal information shared. All you have to do is call 1-877-225-0674 and follow the prompts. If you are hearing impaired, you can contact an operator by calling 1-800-877-8973. Ask them to call the number listed above and notify CenturyLink that you do not want CenturyLink to use your CPNI.
We did try to opt out of this service using the automated service. When we gave our phone number it said we did not give valid information and asked us to call a new number before quickly hanging up. There was no explanation of what we did wrong, and it did not repeat the number so make sure you have pen and paper handy in case that happens to you.
If you want to opt out make sure to do it now. You only have 30 days from the time of receiving this card to opt out before your information is shared.
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