Can You Keep Your Comcast Email Account After You Cancel Your TV & Internet Service?





comcast sign

Have you been considering cutting Comcast in lieu of streaming options or other options like 5G home internet? Are you concerned about losing your Comcast email address? Fret not! You can cancel and keep your email! However, there are a few restrictions to consider.

First of all, you need to log into your Comcast email within 90 days of canceling the service. To keep your email account active, you’ll need to log in using Comcast’s email website or a third-party email app a minimum of once every nine months. But honestly, if you’re only checking your email a handful of times a year, do you really need it?

If so, just keep using it to maintain access. You won’t be able to add more email accounts but you will still be able to manage your existing ones. If there are several email addresses under your account, you can delete any you no longer want.

You’ll have almost all of the same features available to current Comcast members. Your address book will remain accessible and intact. You’ll still be able to manage settings and preferences under My Account. You can even change existing email addresses.

What you won’t have anymore is the ability to view voicemail messages via Xfinity Voice.

Unfortunately, if you don’t log into your Comcast email account at least every 90 days it will be gone forever. Comcast permanently deletes any old email accounts from deactivated members, even if you sign up for another cable contract.

Comcast suggests these easy steps to continue managing your email settings:

  • Sign in to your account with your Xfinity Email address and password.
  • Click the Users tab at the top of the page.
  • View the Contact section under Help & Support

For more information, you can check out Comcast’s Support Page or take a gander at the company’s forums to learn more. You can also chat with a Comcast assistant before making a decision to cut the cord.

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