Cable Companies Now Use Credit Scores to Determine How They Treat Customers




Family watching TV
Family watching TV

Do you have a low credit score? According to DSL Reports, Cable One is now basing their customer service level on your credit score.

Recently Thomas Might, the CEO of Cable One, said at the JPMorgan Global Technology, Media, and Telecom conference that “We don’t turn people away,” but the cable company’s support staff isn’t going to “spend 15 minutes setting up an iPhone app” for a customer who has a low FICO score.

“The use of credit score to screen potential customers is already a barrier to home internet adoption that disproportionately impacts communities of color,” says Free Press Research Director S. Derek Turner.

“But what Cable One is apparently doing takes this to a much more dangerous territory. Because there are systemic biases that impact the credit scores of communities of color, Cable One is in essence adopting a policy that will result in inferior service for customers based solely on the biased credit score metric, and as a consequence, people of color will disproportionately receive this inferior service,” he added.

So it seems like Cable One has determined that people with better credit scores are worth their time and people with lower credit scores are not worth a little extra customer service.

This makes you wonder if cable companies will start to prejudge you based on what services you subscribe to or for cord cutters what they do not subscribe to…

Source: DSL Reports

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