Amazon added a new recalls and alerts page to help customers search for product recalls and view other safety information for potential purchases.
The page, which went live last week, lets customers check to see if any notices on a product are out before making a purchase. You can also verify that recent purchases haven’t been recalled. Amazon’s recall and alerts page offers refund and return options if necessary.
The page comes after the company has fielded complaints about the time it takes to respond to reports of dangerous products. The US Consumer Product Safety Commission in 2021 sued Amazon for selling hazardous products such as faulty carbon monoxide detectors or flammable pajamas.
If a product you’ve ordered has been recalled, an alert banner appears at the top of your orders page. Clicking on this takes you to a personalized “Your Recalls and Product Safety Alerts” page that includes safety information about recall notices.
The alert page will connect customers with notices without needing to check third-party websites for information. It eliminates some digging to find out if your products are safe and, if not, learn what next steps to take.
Amazon will continue sending safety alert emails to customers regarding recalled items.
“While we always proactively notify customers about product recalls and safety alerts, customers now have a dedicated location to view these communications in one place,” Amazon posted.
Amazon said it can reach 100% of affected customers through emails, the alert banner, and the recall page.
Additionally, the page will offer help for sellers who sourced the recalled products. Sellers can opt into Amazon’s Recalls Logistics Service (RLS) to notify customers who purchased a product from their store. The RLS program also assists with issuing refunds and managing returns.
Amazon monitors products and removes harmful items from its online store. The company adds warnings in the product details as well as alerts government agencies about potential risks.
For more information, contact Amazon via their customer service page. You can also learn more about product recalls from the following agencies: