If you paid Global Access Technical Support, which also used the names Global sMind, Global S Connect, Yubdata Tech, and Technolive the FTC wants to refund you. These groups used pop-up ads that falsely claimed the consumer’s computer was infected with viruses or malware according to the FTC. After you called the telemarketers claimed they needed remote access to consumers’ computers to diagnose the problem. Once given access, the telemarketers tricked consumers into believing that harmless directories on their computers were evidence of problems that required immediate repair.
Consumers who receive a check from the FTC should deposit or cash the checks within 60 days, as indicated on the check. For the first time, the FTC is also sending refund payments via PayPal to consumers for whom the agency does not have a mailing address. Consumers will have 30 days to accept the PayPal payment. The FTC’s consumer blog post provides more details about how the refund process will work.
The FTC never requires people to pay money or provide account information to cash a refund check. If recipients have questions about the refunds, they should contact the FTC’s refund administrator, Analytics, at 844-881-1379.
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