“To cope with the rapid growth of wireless data traffic, carriers are investing in modernizing infrastructure, including 5G networks,” said David VanAmburg, Managing Director at the ACSI. “Samsung’s newest Galaxy S10 smartphone is a major step toward enhanced 5G connectivity. This may help build a foundation for future 5G devices, as it will be the first time a phone can access 5G without an attachment in the United States.”
T-Mobile tops customer satisfaction among MNOs
T-Mobile, which reported its best three months ever, leads all MNOs in customer satisfaction with a score of 76. Verizon Wireless and U.S. Cellular tie for second place at 74. AT&T matches the category average with an ACSI score of 73.
Verizon Wireless and U.S. Cellular tie for second place at 74. AT&T matches the category average with an ACSI score of 73.
While Sprint finishes last at 65, it exceeds new subscriber expectations thanks to promotions and giveaways. However, Sprint lost 189,000 monthly phone subscribers during its fiscal fourth quarter of 2018.
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