In March, Starry Internet joined many other internet providers in taking the FCC Pledge to keep customers connected throughout the COVID-19 pandemic. Now, the company has announced the Fresh Start debt forgiveness program for subscribers would were unable to pay for their broadband service due to the health crisis.
The Fresh Start program will wipe away any debt owed to Starry through July 31, 2020 and enable subscribers to start with a zero dollar balance beginning August 1. The Fresh Start program applies to subscribers who opted into Starry’s COVID-19 relief program during the Federal Communications Commission’s “Keep Americans Connected” pledge period and includes subscribers who requested partial and full relief during the pledge period.
“Reliable, affordable broadband access has never been more important than during the COVID-19 health crisis,” said Virginia Lam Abrams, Senior Vice President of Government Affairs and Strategic Advancement at Starry. “Starry is proud to do our part to support our communities during this challenging time and while our pledge period has ended, our commitment to always being customer-first continues. We know that the economic impacts of COVID-19 will continue for many months to come. By zeroing out the balances owed to us by subscribers who have been adversely affected by this health crisis, it’s our hope that this small gesture helps people get back on their feet with one less thing to worry about. It’s our way of saying, ‘we’ve still got your back.’”
While many larger internet providers are putting data caps in place, or attempting to implement data caps, Starry has expanded its Starry Connect program to provide low cost internet access in underserved areas, kept customers connected, and expanded its free access to customer support for customers and non-Starry customers.
Starry Internet is available in New York City, Boston, Los Angeles, Washington, DC and Denver with an expansion roadmap that includes more than 30 million U.S. households. Visit https://starry.com/internet to learn more.
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