Spectrum, a leading provider in broadband communications, has announced a significant upgrade to its offerings for Spectrum Business customers, introducing new pricing structures, faster internet speeds, and extending its pioneering Customer Commitment to small businesses.
The initiative kicks off with a streamlined pricing model designed to offer small businesses flexibility and cost certainty. Adam Ray, Executive Vice President and Chief Commercial Officer for Spectrum, highlighted the importance of these enhancements, stating, “We understand the unique challenges small businesses face, and the important role our internet, mobile, and video services play in the success of their day-to-day operations. We created new, flexible packages with faster internet speeds and price guarantees to give small businesses more options to choose the Spectrum connectivity services they need to thrive.”
New Pricing and Bundles:
Starting today, new Spectrum Business customers can secure internet services with speeds starting at 500 Mbps for $40 per month over 12 months when bundled with at least two other Spectrum products like Voice, Connect, Mobile, or TV. For those opting for higher speeds, there’s a three-year price guarantee on Ultra (750 Mbps) or Gig (1 Gig) internet when bundled similarly.
Moreover, existing Spectrum Business Ultra Internet customers will experience a complimentary 25% speed increase, moving from 600 Mbps to 750 Mbps, enhancing their connectivity without additional charges.
Customer Commitment for Small Businesses:
Originally introduced to residential customers, Spectrum’s Customer Commitment now extends to its business clientele, emphasizing reliability, transparency, and top-notch service. Cliff Hagan, Executive Vice President, Customer Operations, emphasized, “By extending our first-of-its-kind Customer Commitment to them, we are promising businesses reliable connectivity, transparency, and an exceptional experience they can depend on to continue serving their customers, and if we fall short, we’ll make it right with money-back guarantees.”
The commitment includes:
- Reliable Connectivity: A promise of continuous service, with credits for outages exceeding two hours (not including natural disasters or scheduled maintenance).
- Exceptional Service: 24/7 U.S.-based customer support, with a guarantee of technician availability within four hours for issues reported by 5 p.m. Additionally, there’s a 30-day money-back satisfaction guarantee on services and a 14-day guarantee on mobile devices.
- Transparency: Clear pricing, no annual contracts, and immediate notification of service interruptions.
- Continuous Improvement: Listening to customer feedback to enhance services, aiming for symmetrical and multi-gigabit speed capabilities, and expanding network reach to more underserved areas.
This comprehensive upgrade not only aims to provide small businesses with the tools they need to succeed but also sets a new standard in customer service within the telecommunications industry. With these enhancements, Spectrum continues to demonstrate its commitment to supporting the growth and operational efficiency of America’s small businesses.
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