Now Roku is fighting back by launching a tech support page to help Roku users identify fake tech support pages.
“These scammers create official-looking webpages directing users to provide their contact information so that they may be contacted by a ‘support agent.’ These webpages are most commonly encountered when users search for Roku support using a search engine and follow links to sites outside of the roku.com domain,” said Roku in a statement on its site.
“All our customer support webpages have URLs that point to the roku.com domain, for example, support.roku.com. If you come across a webpage whose URL points to a domain other than roku.com and that purports to offer technical support for Roku products, the webpage is NOT affiliated with Roku and you should NOT follow any instructions on the webpage.”
Roku makes it clear that it will never do the following:
- Ask for access to your computer.
- Ask for your social security number or date of birth.
- Ask for passwords for your computer or your Roku account.
- Advise you to purchase any sort of anti-virus software.
Roku goes on to say if you believe that you are the victim of a technical support scam from another company, please take the following actions:
- Call your credit card company and ask to have any associated charges reversed.
- Check your bank and credit card statements for inaccuracies.
- Remove any software that this company may have installed on your computer, and change any passwords for programs used on your computer that were accessed by this company.
- Change the password on your Roku.com account.
- Visit the Federal Trade Commission website and file a complaint about the experience.
If you believe that you have interacted with a fraudulent site, please email Roku Customer Advocate and, if possible, include the following:
- The name (or URL) of the fraudulent support website.
- The phone number of the fraudulent support website.
- The terms you entered to search (if you found the site through search).
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