The Consent Judgement and Order made public Wednesday shows that Comcast will also update their advertising to better explain extra fees and charges for residential services. That includes regional sports fees, broadcast TV fees, and early termination fees. The case also alleged that Comcast promised promotional gift cards that were never delivered.
Comcast will be refunding customers who didn’t get gift cards that should have, customers who downgraded or had their service turned off forcing them to pay an early termination fee, and customers who returned their modem within three months without otherwise changing their packages.
“This settlement will help put money back in Comcast’s customers’ pockets where it should have been in the first place,” Keith Ellison said in a statement. “Just as importantly, it provides millions of dollars’ worth of debt relief. And we’ve made sure that going forward, Comcast customers will know exactly how much they’ll pay for service before they sign up for it. That should put an end to unpleasant surprises.”
“Today’s settlement with the Minnesota Attorney General reflects our ongoing efforts to improve the customer experience,” Comcast said in an emailed statement. “While we disagree with the allegations initially made in the lawsuit—which do not reflect our policies and practices—we agreed to settle because we are committed to partnering with Attorney General Ellison and others who share our commitment to improving the experience of our customers in all respects. We believe this settlement agreement furthers that shared goal.”
Comcast has also agreed to wipe clean the debt of 16,000 customers who were charged an early termination fee according to a report from Light Reading.
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