According to the survey, only 38% of Americans are “very” or “completely” happy with their pay-TV service. Google Fiber lead the way with the best overall score followed up by a smaller cable company called Armstrong that operates in Kentucky, Maryland, New York, Ohio, Pennsylvania, and West Virginia.
Cox Communications, Comcast, Spectrum, and Optimum rounded out the bottom of the list in customer favorability. Fios, DIRECTV, and Dish performed slightly better than many of the other big name companies like Comcast and Spectrum.
According to the survey, only 45% of Americans are still happy with the rate they are paying right now. When looking at the value of the bundles offered Spectrum, CenturyLink, Optimum, Windstream, Mediacom, and Frontier Communications were among the lowest-rated overall.
According to Consumer Reports, the median price for a triple-play bundle is $186 a month. Comcast, Cox, and Optimum charge closer to $200 a month. So maybe it is no wonder why so many Americans are becoming cord cutters.
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