Data was taken from all 50 states, the US Virgin Islands, and Puerto Rico. The research included over 8 million tests of devices and networks. This data focused on observing mobile device performance and took these factors into account.
- Video loading
- Coverage
- Call connection
- Call success
- Call drop failures
- Data reliability
The study took place in June, and researchers included 5,000 adults over the age of 18. Researchers asked for feedback about how participants used their phones, what tasks were most important to them, and how they rate their mobile service. This part of the data included the following.
- Voice quality
- Call connection time
- Data downloads
- Data uploads
- Video streaming quality
- Video freezing
The research showed that Verizon had the fastest uploading speeds. AT&T offered the best quality when streaming content. T-Mobile shined in quality of voice calls.
Interestingly, the research also showed that voice calls are still the most important task to mobile users, and video streaming has been becoming increasingly important.
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