Today several Cord Cutters News readers reached out complaining that DIRECTV NOW now called AT&T TV NOW was no longer listed as a provider on apps like ESPN. After testing, Cord Cutters News confirmed that AT&T TV NOW and DIRECTV NOW is no longer listed as a provider option for ESPN. Here is an image of what you find when you look for AT&T in the ESPN provider list:
To get around this, select AT&T TV as your provider using your AT&T TV NOW login. This will allow you to use the ESPN app to stream ESPN with your AT&T TV NOW subscription. This is good news but does nothing to help with the growing confusion over AT&T TV and AT&T TV NOW.
This move to have AT&T TV NOW customers use AT&T TV as their provider will certainly continue to confuse subscribers as AT&T TV and AT&T TV NOW are two very different services. Yes, they both stream online, but they have different packages, terms, and conditions.
The merger of AT&T TV and AT&T TV NOW is not limited to TV anywhere providers like ESPN. Now when you try to contact AT&T TV NOW, you need to use the contact information for AT&T TV. This has resulted in many of our readers being confused about how they contact AT&T TV NOW to ask a question. AT&T’s website does not help. AT&T TV NOW is only found if you click on streaming. For a while after the name change, clicking on DIRECTV NOW in some menus on AT&T’s website brought you to AT&T TV not AT&T TV NOW.
You can clearly see why many are becoming confused. AT&T, at times, does not seem to know the difference between AT&T TV NOW and AT&T TV. Hopefully, as AT&T TV rolls out to new markets, AT&T will clear up the confusion over the two streaming services.
Cord Cutters News has reached out to AT&T for comment about this change and how it will impact different TV anywhere apps. We will post updates as we learn more.
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