AT&T today announced the launch of Internet Backup, a groundbreaking feature that provides seamless connectivity for consumers by leveraging the power of its converged 5G and fiber networks. Starting next week, AT&T Fiber customers with an eligible AT&T unlimited wireless plan can activate cellular backup on their existing gateways, ensuring uninterrupted internet access even during rare fiber network disruptions.
“Keeping our customers connected is our top priority,” said Erin Scarborough, Senior Vice President, Product Management at AT&T. “While AT&T Fiber boasts exceptional reliability, Internet Backup offers an added layer of assurance, allowing customers to stay online without interruption or extra cost.”
Activating Internet Backup is simple and requires just a few taps within the Smart Home Manager app. Once enabled, the feature automatically switches to cellular backup when a fiber disruption is detected, utilizing the customer’s smartphone as a connection point. Service seamlessly reverts back to fiber once the network is restored.
This innovative solution underscores AT&T’s commitment to delivering a superior customer experience. By integrating existing technologies and eliminating the need for additional equipment or wireless plans, AT&T provides unparalleled convenience and value.
“Internet Backup is a testament to our customer-centric approach,” added Scarborough. “We’re leveraging our leadership in converged 5G and fiber connectivity to provide a truly seamless and reliable online experience.”
AT&T Fiber is the nation’s largest and fastest internet provider, offering unparalleled speed and reliability. Coupled with the extensive reach of AT&T’s wireless network, covering 99% of the US population, Internet Backup provides an unmatched level of connectivity assurance.
This launch marks another milestone in AT&T’s ongoing efforts to enhance its connectivity portfolio and drive the convergence of wireless and fiber technologies. As the demand for uninterrupted internet access continues to grow, AT&T remains at the forefront, delivering innovative solutions that empower customers to stay connected at all times.